Terms and conditions

1. Applicability

1.1 The underlying KOENTACT General Terms and Conditions (“Terms”) apply to all Agreements between KOENTACT, having its registered seat at Elandsgracht 70, 1016TX, Amsterdam (“KOENTACT”) and any (legal) person (“Student”) purchasing course(s), training, classes, or similar services (“Courses”) for its own or its employee’s behalf.

2. Term of Agreement

2.1 The Agreement starts of the date that the Student wishing to participate in a Course: (i) signs and submits a completed enrollment form to KOENTACT; and (ii) is at least 18 years of age on the date of submission of aforementioned enrollment form; and (iii) the Student meets the entry-level requirements as stated in section3.1 below; and; (iv) The Student has paid the Course Fees. The enrolment forms, together with these Terms, are hereinafter to be referred to as “Agreement”.

3. Courses

3.1 Courses provided by KOENTACT are divided into proficiency levels which may require a Student to have reached an entry-level before being admitted to such Course. Admittance to the Course (other than starting level) the Student has enrolled to, is conditional upon the Student passing the intake test based upon said entry-level requirements to be assessed per KOENTACT’s discretion.

3.2 In principle, Courses take place at the Da Costastraat 36, Da Costastraat 64, Elandsgracht 70 or Hannie Dankbaarpassage 10, Amsterdam, if there are no classrooms available at this location, KOENTACT reserves the right to relocate its Courses to another facility within the city of Amsterdam.

3.3 Students may request to be transferred to a different proficiency level during the term of the Course the Student has enrolled to. KOENTACT shall honor such request in case all of the following apply: (i) The second lesson of the current Course has not taken place yet; and; (ii) the Student has not requested for a transfer previously; and (iii) there’s the capacity to fit the Student in the class for the proficiency level the Student has requested; and (iv) the Student has reached the entry-level of the requested proficiency level. If a second transfer is requested a €30,- administration fee will be charged to the Student. Transfers later than the start of the second lesson are considered upon request. If such a later transfer request is honored by KOENTACT, an additional fee as stated in 3.4 is charged to change to another (future) Course.

3.4 Students may request to be transferred to a later session during the term of the Course the Student has enrolled in, for reasons within the student’s control, as opposed to reasons beyond the student’s control as stated in 5.4. These reasons can include but are not limited to: work schedule, travel, vacation, personal reasons. Before the start of the course, this request will be granted free of charge. The postponement fee amount varies based on the Course and time of the request, as outlined in the overview below.

CourseTime of requestPostponement fee
Evening/morningBetween lesson 1 and 3€110
Between lesson 3 and 6€185
After lesson 6No transfer to a later session possible
OnlineBetween lesson 1 and 3€90
Between lesson 3 and 6€150
After lesson 6No transfer to a later session possible
ConversationBetween lesson 1 and 2€60
Between lesson 2 and 3€85
After lesson 3No transfer to a later session possible
Intensive weekBetween lesson 1 and 2€210
Between lesson 2 and 3€350
After lesson 3No transfer to a later session possible

3.5 The Student’s inability to attend a class (or entire Course) is at risk of the Student and KOENTACT shall have no obligation to refund any (part of) Course Fees.

3.6 Classes may take place on public holidays. All Course dates are communicated online prior to the Student enrollment and therefore the Students assume responsibility for the selection of the Course including its Course dates.

4. Prices and Payment conditions

4.1 Save for typographical mistakes (normal prices vary between € 200 and € 1.000), the prices listed on KOENTACT’s website are the prices for said Courses (“Course Fee”). All prices stated on the website are in EURO and are inclusive of VAT.

4.2 All fees due to KOENTACT, for Courses to be attended by the Student, must be paid prior to the start date, but no later than 30 days from the date of submission of the enrollment form, either in cash at KOENTACT’s registered office or by wire transfer to KOENTACT’s bank account (NL61RABO0152651640) under the reference of (Koentact, Rabobank Utrecht).

4.3 The course fee can be paid in cash or transferred to the KOENTACT bank account.

4.4 KOENTACT shall provide invoices to Students representing a legal entity, any Student enrolling on a personal title shall receive a payment receipt upon confirmed payment as stated under 4.2.

4.5 KOENTACT offers a package deal for students who pay for three Courses at once. The package deal offers a €40 discount per Course. (Total discount is €120.) If a student wants to use the package deal the course fee for all 3 Courses needs to be paid in full before the start of the first Course. The Student is eligible to follow the 3 Courses within 1 year (or 8 sessions) after starting his or her first Course. After 1 year the right to follow any Courses under the package deal becomes void. Once the Student attends the first class of the first Course, cancellation is only possible under term 5.4 of these Terms & Conditions.

5. Cancellation

5.1 The Student may cancel the Agreement with immediate effect up to fourteen (14) days from the date of submission of the enrollment form for convenience by submitting written (post or e-mail) notice to KOENTACT of such termination (COOLING-OFF period). However, the aforementioned termination right shall expire upon the moment the Student attends its first class of the Course.

5.2 The student may cancel the course up to 7 days before the start of the course and receive a full refund notwithstanding the right for cancellation in 5.1.

5.3 Notwithstanding the Student’s right under section 5.1 and 5.2 above, the Student may request cancellation of its subscription to a Course by submitting such a request in writing (by post or e-mail) to KOENTACT. Acceptance of such a termination request shall be at KOENTACT’s sole discretion.

5.4 In the event of circumstances beyond the Student’s reasonable control (such as illness which permanently inhibits a student from participating in the Course, an accident or death) the Course Fee will be reimbursed, upon receipt of a written request for cancellation and the Student has provided valid evidence of such occurrence, on a pro-rata basis and after payment of a €30 administration fee to cover the cost of cancellation incurred by KOENTACT.

5.5 KOENTACT reserves the right to cancel any scheduled Course up to 24 hours prior to the scheduled start of such Course in case the number of enrolled Students for such course falls below the threshold for such Course. In such a case, KOENTACT shall give the Student the opportunity to select either a refund or to enroll in another Course. KOENTACT maintains the following thresholds: (i) Semi-intensive courses start with a minimum of six students; and (ii) intensive week courses start with a minimum of three students.

5.6 Save for KOENTACT’s aforementioned right to cancellation, KOENTACT may postpone the Course up to 24 hours prior to the scheduled start of the Course. In this case, the Student will be given the opportunity to enroll in a different course or receive a full refund of the Course Fee. The refund will only be paid out after the enrollment period has ended or one week after the scheduled start date of the Course.

5.6 Refunds are wire transferred from the KOENTACT bank account within 5 workdays of receipt of communication and/ or proof concerning section 5.

6. Communication, Confidentiality and Service Level

6.1 All notices, under the agreement, to KOENTACT are to be made either by post addressed to KOENTACT at Elandsgracht 70, 1016TX, Amsterdam or via e-mails to info@koentact.nl.

6.2 KOENTACT shall respond to all communication received either by post, e-mail, or phone which requires a response within 5 workdays from receipt of such communication.

6.3 KOENTACT shall only use the Students personal information solely for the following purposes: (i) to carry out its obligations under the agreement (ii) commercial offerings from KOENTACT (not from any other third party) and (iii) any other communications from KOENTACT relevant for the Student.

6.4 Upon the Students written request, KOENTACT shall cease to send the Student any other communication than strictly necessary to carry out its obligations under the agreement.

6.5 KOENTACT shall never communicate information shared by the Student during the course (GROUP and/or PRIVATE) with any third party.

7. Conduct

7.1 KOENTACT reserves the right to dismiss any Student displaying unacceptable, including without limitation, discriminating, racist, sexual, aggressive, or other inappropriate behavior to the reasonable opinion of KOENTACT, at any time, without the Student being entitled to any form of a refund, compensation or damages.

8. Limitation of Liability

8.1 KOENTACT shall not be liable under any agreement for any indirect, special, incidental, punitive or consequential damages, or any other similar damages under any theory of liability (whether in contract, tort, strict liability or any other theory). Further, KOENTACT shall not be liable, in any way, for theft, damage, or loss of the Student’s personal effects.

8.2 The Student assumes all responsibility for the selection of the Course necessary to achieve the Student’s intended results, and for the use and results of the Course. KOENTACT makes no warranty for any Course to be fit for any intended purpose.

8.3 KOENTACT’s total liability for any direct loss, cost, claim or damages of any kind related to the agreement shall not exceed the amount of the Course Fees paid or payable by the Student to KOENTACT under such agreement during the 12 months prior to the event giving rise to such loss, cost, claim or damages. However, nothing in Section 8.3 shall have the effect of limiting a KOENTACT’s liability for personal injury or death caused by the negligence of KOENTACT and fraud.

9. Image Use

9.1 KOENTACT may take photos and videos of the Students for inclusion in promotional material (brochures, websites, catalogs, etc.) unless the Student has explicitly communicated an objection to this upon enrollment.

9.2 KOENTACT, or its licensors own all intellectual property in any work published either on its website, hard copy hand-outs, and digital works shown or provided to the Students. The Students shall not be allowed, without the prior written consent of KOENTACT to copy, distribute, or use the materials in any other way as strictly necessary for successful completion of the Course.

10. Miscellaneous

10.1 These Terms together with the enrolment form represent the entire agreement between the parties and supersedes any prior or current understandings, whether written or oral. If there is a conflict between these Terms and the enrollment form, the enrolment form will prevail.

10.2 The Agreement will be governed by the laws of The Netherlands. The parties consent to the jurisdiction by the courts of Amsterdam for any claim relating to this Agreement. Notwithstanding the parties’ right to submit a claim to the courts of Amsterdam, the Student shall omit to try to resolve any dispute under the Agreement by submitting a formal complaint in accordance with KOENTACT’s formal complaint procedure which shall be provided to the Student upon the Student’s earliest request.