Terms and Conditions Koentact Group Courses
Version March 2026
1.1 The underlying KOENTACT General Terms and Conditions (“Terms”) apply to all Agreements between KOENTACT, having its registered seat at Elandsgracht 70, 1016TX, Amsterdam (“KOENTACT”) and any individual person (“Student”) purchasing a course, training, class, or similar service (“Course”) for its own behalf. For In-Company and Private Courses, special Terms apply, which are available upon request (info@koentact.nl).
2.1 The Agreement starts automatically on the date that the Student: (i) has signed and submitted a completed enrollment form to KOENTACT; and (ii) is at least 18 years of age on the date of submission; and (iii) meets the entry-level requirements as stated in section 3.1 below; and; (iv) has paid the purchase price (“Course Price”). The enrollment forms, together with these Terms, are hereinafter to be referred to as “Agreement”.
3.1 Courses provided by KOENTACT are divided into proficiency levels which may require a Student to have reached an entry-level before being admitted to a Course. Final admittance to the Course (other than starting level) the Student has enrolled to, is conditional on the Student passing the intake test based upon the Course’s entry-level requirements to be assessed per KOENTACT’s discretion.
3.2 During the term of the Course the Student has enrolled to, the Student may request to be transferred to a different proficiency level without extra charge. KOENTACT shall honour such request in case all of the following apply: (i) the second lesson of the current Course has not taken place yet; and (ii) there’s capacity to fit the Student in the class for the proficiency level the Student has requested; and (iii) the Student has reached the entry-level of the requested proficiency level.
3.3 In principle, Courses take place at the Da Costastraat 36, Elandsgracht 70, Hannie Dankbaarpassage 10, or Keizersgracht 316 Amsterdam. If there are no classrooms available at these locations, KOENTACT reserves the right to relocate its Courses to another facility within the city limits of Amsterdam.
4.1 The prices listed on KOENTACT’s Price List at the bottom and on the website are the official prices for the Courses. All prices are in EURO. Koentact is a registered language school and as such exempted from charging VAT.
4.2 During the enrollment process on the KOENTACT website the following payment options are made available: Ideal|Wero, credit card, invoice, and cash. A payment receipt will be sent automatically, or, if so indicated during enrollment, an invoice will be issued. Course Prices and other fees due to KOENTACT need to be paid prior to the start date of the course; invoices need to be paid within the specified payment term.
4.3 KOENTACT offers a package deal for Students who pay for a minimum of three Courses at once. The applicable package deal discount amounts are as outlined in the Price List at the bottom. If a student wants to use the package deal, the Course Prices for all Courses need to be paid in full before the start of the first Course. The Student is eligible to follow the Courses within one (1) year (or 8 sessions) after starting the first Course. After one (1) year the right to follow any Courses under the package deal becomes void. Once the Student attends the first class of the first Course, cancellation is only possible under term 5.3 below. Interest in a package deal can be indicated during enrollment on the Koentact website.
4.4 In case the Student wishes to repeat the same Course level a special price applies (“Retake Price”), as outlined in the Price List at the bottom. Please contact KOENTACT at info@koentact.nl to apply for a Retake Price.
5.1 The Student has the right to cancel the Agreement with immediate effect up to fourteen (14) days from the date of submission of the Course enrollment form by submitting a written (post or e-mail) notice to KOENTACT of such termination (COOLING-OFF period). However, this cancelation right shall expire upon the date the first class of the Course is scheduled.
5.2 The Student’s inability to attend a class (or entire Course) is at the risk of the Student and KOENTACT shall have no obligation to refund (any part of) the Course Price, other as set out in term 5.3 below.
5.3 During the Course, in the event of circumstances beyond the Student’s control, such as illness or relocation, permanently inhibiting the Student from further participating in the Course, the Course Price will be reimbursed. To apply, send a written cancelation request with valid evidence of such occurrence to info@koentact.nl. Acceptance of the request shall be at KOENTACT’s sole discretion. Reimbursement takes place on a pro-rata basis and after deduction of a €50 administration fee to cover the extra costs incurred by KOENTACT.
5.4 Group courses at Koentact take place within a period of six weeks (“Session”). After being admitted to a Course, the Student may request to be transferred to a future Session. Requested at least four (4) workdays or more before the start of the Course, this transfer will be granted free of charge. Thereafter an extra fee applies (“Postponement Fee”). The Postponement Fee amount varies based on the course category and time of the request, as outlined in the Price List at the bottom. Please contact KOENTACT at info@koentact.nl to arrange your postponement.
5.5 KOENTACT reserves the right to cancel any scheduled course up to 24 hours prior to the scheduled start in case the number of enrolled Students falls below the threshold (“Course Threshold”). In such a case, KOENTACT shall give the Student the opportunity to select either a refund or to enrol in another (future) course. KOENTACT maintains the following Course Thresholds: (i) in-person courses and conversation courses start with a minimum of five (5) students; (ii) online courses start with a minimum of four (4) students, and (iii) intensive week courses start with a minimum of three (3) students.
5.6 Cancelation refunds are paid within seven (7) workdays of approval.
6.1 All notices, under the Agreement, to KOENTACT are to be made either by post addressed to KOENTACT at Elandsgracht 70, 1016TX, Amsterdam, or by e-mail to info@koentact.nl.
6.2 KOENTACT shall respond to all communication received either by post, e-mail, or phone which requires a response within five (5) workdays from receipt of such communication.
6.3 KOENTACT shall use the Student’s personal information solely for the following purposes: (i) to carry out its obligations under the agreement, including (i) sharing contact details with the assigned teacher, (ii) commercial offerings from KOENTACT (not from any third party), (iii) any other communications from KOENTACT relevant for the Student, and (iiii) facilitating business partners delivering financial and data services (GDPR/AVG compliant).
6.4 Upon the Student’s written request, KOENTACT shall cease to send the Student any other communication than strictly necessary to carry out its obligations under the agreement.
6.5 KOENTACT shall never communicate information shared by the Student during the Course with any third party.
7.1 KOENTACT reserves the right to dismiss any Student displaying unacceptable behaviour, including without limitation, discriminating, racist, sexual, aggressive, or other inappropriate behaviour to the reasonable opinion of KOENTACT, at any time, without the Student being entitled to any form of a refund, compensation or damages.
8.1 KOENTACT shall not be liable under any agreement for any indirect, special, incidental, punitive or consequential damages, or any other similar damages under any theory of liability (whether in contract, tort, strict liability or any other theory). Further, KOENTACT shall not be liable, in any way, for theft, damage, or loss of the Student’s personal effects.
8.2 The Student assumes all responsibility for the selection of the Course necessary to achieve the Student’s intended results, and for the use and results of the Course. Despite its full commitment to deliver high quality language courses, and despite proficiency level testing, KOENTACT makes no warranty for any course to be fit for any intended purpose.
8.3 KOENTACT’s total liability for any direct loss, cost, claim, or damages of any kind related to the Agreement shall not exceed the amount of the Course Price or other fees paid or payable by the Student to KOENTACT under this Agreement during the 12 months prior to the event giving rise to such loss, cost, claim, or damages. However, nothing in Section 8.3 shall have the effect of limiting KOENTACT’s liability for personal injury caused by the negligence of KOENTACT and fraud.
9.1 KOENTACT may take photos and videos of the Students for inclusion in promotional material (brochures, websites, catalogues, etc.) unless the Student has explicitly communicated an objection to this upon enrollment.
9.2 All intellectual property owned by KOENTACT, or its licensors, in any material published either on its website, hard copy hand-outs, and digital works shown or provided to the Students, is protected. The Student is not allowed, without the prior written consent of KOENTACT to copy, distribute, or use the materials in any other way than strictly necessary for a successful completion of the Course.
10.1 These Terms together with the enrollment form represent the entire Agreement between the parties and supersedes any prior or current understandings, whether written or oral. If there is a conflict between these Terms and the enrollment form, the enrollment form will prevail.
10.2 This Agreement shall be governed by the laws of The Netherlands. The parties hereto consent to the jurisdiction of the Court of Amsterdam for any claim relating to this Agreement. Notwithstanding the parties’ right to submit a claim to the Court of Amsterdam, the Student shall first try to resolve any dispute under the Agreement by submitting a formal complaint in accordance with KOENTACT’s formal complaint procedure which shall be provided to the Student upon the Student’s earliest written request.
| Course Prices | Price (€) |
|---|---|
| Evening/Morning Course | € 525 |
| Online Course | € 420 |
| Conversation Course | € 320 |
| Intensive Dutch Course | € 975 |
| Retake Prices (to repeat a level) | Price (€) |
|---|---|
| Evening/Morning Course | € 320 |
| Online Course | € 255 |
| Conversation Course | € 195 |
| Intensive Dutch Course | € 600 |
| Package Deal Discount per Course (minimum 3 courses) | Discount (€) |
|---|---|
| Evening/Morning Course | € 50 |
| Online Course | € 40 |
| Conversation Course | € 30 |
| Intensive Dutch Course | € 95 |
| Evening/Morning Course | Fee (€) |
|---|---|
| Before lesson 3 | € 120 |
| Between lesson 3 and 6 | € 200 |
| After lesson 6 (Retake Price) | € 320 |
| Online Course | Fee (€) |
|---|---|
| Before lesson 3 | € 100 |
| Between lesson 3 and 6 | € 160 |
| After lesson 6 (Retake Price) | € 255 |
| Conversation Course | Fee (€) |
|---|---|
| Before lesson 2 | € 70 |
| Between lesson 2 and 3 | € 95 |
| After lesson 3 (Retake Price) | € 195 |
| Intensive Dutch Course | Fee (€) |
|---|---|
| Before lesson 2 | € 230 |
| Between lesson 2 and 3 | € 385 |
| After lesson 3 (Retake Price) | € 600 |
House & job sorted? Click Here to download Koentact’s free feel-at-home e-book!
